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FAQ

  • Where can we see your real product?
    You can see our real product in exhibitions (such as Canton Fair, Arab Health, abroad show etc.), also welcome for your visiting to our company and factory.
  • Which countries did you sell your medical products?
    We had exported our hospital bed to more than 100 countries, our main market is the middle east, Southeast Asia, African, South America etc.. and we have got CE certificated, company are committed to develop Russian, Ukraine, America Market and European Market now.
  • Payment term
    30% deposit before production, 70 balance before shipment or L/C at sight.
  • Payment method
    T/T, L/C, Western Union, Money Gram, etc.
  • Training
    We can supply training at our factory free of charge when you place your order. You can send your engineers to our factory, and we offer free work meal at our factory. You should bear air ticket(come & return), hotel, accommodation fee etc.. If you want our engineer to do installation & training in your country, you should bear the air ticket(go & return), hotel, accommodation fee etc.
  • Technical assistance& After sales
    You can solve the simple problem according to our User's Manual (all medical equipments with User's Manual) & Service Manual(only a part of medical equipments with Service Manual). You can contact us by e-mail, telephone, WhatsApp or Wechat when you have problems or questions, we will give you correct inspection method, solution & technical support in 2 working days.
  • Mode of shipment
    We can ship the goods by courier(TNT, DHL, FEDEX, EMS, etc.), by air, by sea etc.
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